International Shipping policies
All International orders are shipped via FedEx International and charged postage costs calculated by weight, dimensions, and destination. We accept US currency only. Our prices do not include taxes and tariffs. All prices are listed in USD.
Please allow a minimum of 10 business days for your package to arrive. This time frame is subject to Customs review process, which may add additional days.
Additional International Shipping Information
Customers outside of the United States may be subject to customs fees and/or import duties and taxes levied once a shipment reaches your country. Additional charges for customs clearance the purchaser's responsibility. We cannot control or predict these charges.
Customs policies vary widely from country to country. Contact your local customs office or tax authority to learn more about your country's specific guidelines.
International customers assume the role of the importer of record and must comply with all laws and regulations of the country in which goods are received. If Customs places a hold on or rejects your order, it is the customer's responsibility to contact Customs for resolution.
BioPure® is not responsible for items damaged or confiscated by customs.
BioPure will not falsify dollar amounts on customs invoicing to decrease your fees or duties.
If a package is rejected and returned to BioPure® in unopened condition, we will issue a store credit for the purchase value of the items or a refund minus a 15% restocking fee for the value of the purchased items.
Restrictions
Due to regulations, we cannot ship orders to Mexico, Norway and Spain.
Liposomal Melatonin is only available for purchase in the USA.
Mimosa cannot ship to Germany.
We strive to keep this section up to date with known restrictions.
Missing Items
If your package is missing items, please email us at orders@biopureus.com. Please include the complete name(s) of the missing item(s). A Customer Service team member will contact you by the following business day.
All missing and or damaged orders must be reported within 14 days of receipt.
Damaged in Transit
If your package is damaged in transit, please email us at orders@biopureus.com. Please include the complete names of the item(s) and include pictures of the damaged item(s). A Customer Service team member will contact you by the end of the next business day.
All missing and or damaged orders must be reported within 14 days of receipt.
All lost in transit orders must be reported within 30 days of the delivery date declared by FedEx.
Customer Satisfaction
We do not accept returns or exchanges. If there is an issue with your order, please contact Customer Support by emailing us at orders@biopureus.com or by calling us at 425-462-8414 from 9 am to 3 pm PST. Requests must be made within 30 days of receipt. All refunds will be issued in the form of store credit for the cost of the item(s), minus shipping fees. BioPure Healing Products reserves the right to authorize store credits and replacements at its sole discretion.
If your item is defective, you may be asked to send the item back to our warehouse for quality review and will receive a pre-paid label for the return. We will gladly replace damaged or defective items within 30 days of receipt. Please contact Customer Support by emailing us at orders@biopureus.com or by calling us at 425-462-8414 from 9 am to 3 pm PST to make replacement arrangements.
For orders purchased through a reseller
If you're not satisfied for any reason with a BioPure® product you purchased from one of our resellers, please contact them for resolution.
Cancellation Policy
All sales are final. If you have questions, please email orders@biopureus.com or call 425.462.8414 to speak with a Customer Support team member. These terms and conditions are subject to change at any time without prior notice.
Orders over $500 will be charged a 15% restocking/cancelation fee.
These terms and conditions are subject to change at any time without prior notice.
