At BioPure®, we are committed to delivering premium wellness solutions with the highest standards of quality and care. Due to the sensitive nature of our products and our dedication to maintaining their potency and freshness, all sales made through BioPureUS.com are final and non-returnable.
We do not accept product returns. Any items sent back to our warehouse will not be processed for refund, replacement, or store credit.
Order Correction Requests
If you believe there is an issue with your order - such as missing, incorrect, or damaged items - please contact our Customer Support Team within 30 days of your purchase date so we can assist you promptly.
To request an order correction, email us at: CustomerSupport@BioPureUS.com
Include the following details in your message:
- Your order number
- A brief description of the issue
- The item(s) in question
All correction requests are subject to review and approval by our Customer Support Team.
Refunds and Store Credit
We do not offer refunds to the original form of payment. If a correction is approved, store credit will be issued for use exclusively on BioPureUS.com.
Please note:
- Sale and clearance items are final sale and not eligible for credit or replacement.
- Store credit issuance is at the discretion of BioPure® based on the nature of the issue.
Subscription Orders
To avoid cancellation fees or unexpected charges, please manage your subscription settings before your next order is processed.
If a subscription order has already been processed and must be canceled, it will be subject to a 75% cancellation fee, calculated on the full order total including shipping.