Retail Shipping Policy

Order Fulfillment 

Orders are fulfilled Monday through Friday, excluding US holidays. All orders are processed 24 hours after being received except for weekends and US holidays. Orders placed on weekends or holidays will process and ship when regular business hours resume.  

Free Shipping   

We do not offer express shipping as a free shipping option. 

Shipping Options – US Domestic Orders
Shipping Method Estimated Shipping Time  
FedEx 2-Day 2 business days by 4:30 pm to businesses and 7 pm to residents.  Alaska and Hawaii require 3 days. No weekend delivery. 
FedEx Standard Overnight Next business day by 3 pm to most US addresses, 4:30 pm to rural areas, and 8 pm to residences.  No weekend delivery.  
FedEx Free Shipping  Up to 10 business days for the lower 48 states. Expect longer times outside the contiguous 48. 
Additional Shipping Information 
Shipping FAQ  
Q: I placed my order on Friday. When will it ship?   

A: Your order will process and ship on Monday, excluding US holidays.  

Q: I selected 2-Day Shipping. When will my order arrive?   

A: Your order will arrive two days after it ships from our warehouse. Please note that all orders will process on the next business dayexcept for weekends and US holidays. Orders placed on weekends or holidays will process and ship when regular business hours resume.  

Q: How are shipping charges calculated?    

A: Shipping fees are calculated by FedEx using weight, dimensions, and destination. No additional costs are added to this fee.  

Q: Does BioPure® offer free shipping? 

A: Orders that meet the following thresholds qualify for free shipping: 

We do not offer express shipping as a free shipping option. 

International Shipping policies  

All International orders are shipped via FedEx International and charged postage costs calculated by weight, dimensions, and destination. We accept US currency only. Our prices do not include taxes and tariffs.  All prices are listed in USD. 

Please allow a minimum of 10 business days  for your package to arrive. This time frame is subject to Customs review process, which may add additional days. 

Additional International Shipping Information  
Restrictions

We strive to keep this section up to date with known restrictions. 

Missing Items  

If your package is missing items, click here to complete a claim form. Please complete all fields and include the name(s) of the missing item(s). A Customer Service team member will contact you by the following business day.  

All missing and or damaged orders must be reported within 14 days of receipt. 
Damaged in Transit

If your package is damaged in transit, click here to complete a claim form. Please complete all fields and include pictures of the damaged item(s). A Customer Service team member will contact you by the end of the next business day.

All missing and or damaged orders must be reported within 14 days of receipt. 
Lost in Transit  

Please allow 6-10 business days for free shipping delivery and 2-5 days for most FedEx services. If you have not received your order in the noted time frame, click here to complete a claim form. Please complete all fields, and a Customer Service team member will contact you by the end of the following business day.  

All lost in transit orders must be reported within 30 days of the delivery date declared by FedEx.  

Customer Satisfaction

We do not accept returns or exchanges. If there is an issue with your order, please contact Customer Support by emailing us at orders@biopureus.com or by calling us at 425-462-8414 from 9 am to 3 pm PST. Requests must be made within 30 days of receipt. All refunds will be issued in the form of store credit for the cost of the item(s), minus shipping fees. BioPure Healing Products reserves the right to authorize store credits and replacements at its sole discretion.

If your item is defective, you may be asked to send the item back to our warehouse for quality review and will receive a pre-paid label for the return. We will gladly replace damaged or defective items within 30 days of receipt. Please contact Customer Support by emailing us at orders@biopureus.com or by calling us at 425-462-8414 from 9 am to 3 pm PST to make replacement arrangements.

For orders purchased through a reseller

If you're not satisfied for any reason with a BioPure® product you purchased from one of our resellers, please contact them for resolution.

Cancellation Policy

All sales are final. If you have questions, please email orders@biopureus.com or call 425.462.8414 to speak with a Customer Support team member. These terms and conditions are subject to change at any time without prior notice.

Orders over $500 will be charged a 15% restocking/cancelation fee.

These terms and conditions are subject to change at any time without prior notice.