Shipping policies

SHIPPING POLICIES
Our warehouse ships Monday through Friday excluding US holidays.  Orders are processed 24 hours after being received, excluding US Holidays, weekends or office & warehouse closures.  Orders received on holidays or during office closures will be shipped when normal business hours resume.  An email is sent when the shipment leaves our warehouse and will include your tracking information.  You can also locate your tracking information in your account, under orders.  If you have selected free shipping on your order, please allow up to 3 business days for your order to process and ship from our warehouse.

SHIPPING OPTIONS – Domestic – USA
USPS – Priority Mail (2-3 business days, not guaranteed, no holiday or Sunday deliveries) – Please visit www.usps.com for further details.

UPS – Ground, Next Day Air, Next Day Air Saver, 2nd Day and 3rd Day (UPS does not deliver on the weekends, holidays or to PO Boxes).  Please visit www.UPS.com for further details.

UPS Ground: up to 7 business days

Next Day Air: Following business day by 1:30pm

Next Day Air Saver: following business day evening by 9pm

2nd day air: 2nd business day

3 day air: 3rd business day

FedEx

FedEx Priority Overnight: following business day by 10:30am. No Saturday delivery.

FedEx 2Day A.M: 2nd business day by 10:30am to most business areas.  Alaska and Hawaii are 3 business days. No Saturday delivery.

FedEx Express Saver: *(Coming Soon)* 3 business days by 4:30pm to business and 7pm to residents. No Saturday delivery.

SHIPPING OPTIONS – International
USPS – International Priority Mail (7-10 business days for transit, not including time for customs clearance)

FedEx International Priority (1-3 business days for most countries)

DAMAGED OR MISSING SHIPMENT
Damaged in delivery: If there is damage to the package due to transit, please notify Customer Support at 425-462-8414 (M-F, 9am to 5pm PST) or by email at orders@biopureus.com. Please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier. Returning the merchandise without going through these steps, will delay the replacement of the order or the issuance of a credit.

MISSING ITEMS OR LOST SHIPMENT
Please notify Customer Support at 425-462-8414 (M-F, 9am to 5pm PST) or by email at orders@biopureus.com for any items missing from your order. Please allow 7-10 business days for UPS Ground deliveries and 3-5 days for USPS Priority mail deliveries. If you have not received your order in the noted time frame, please refer to your tracking information prior to reaching out to us. If the shipping address provided matches the address on your order, we will issue a refund and or offer a one-time replacement sent signature required.  In the event that an item is missing from your order, please email us at orders@biopureus.com or call 425-462-8414 to notify us upon receipt of your order.  Missing items must be reported within 14 days of the date listed on your order for a replacement or refund.

If your situation is not listed in this policy or you feel you have unique circumstances, please call Customer Support at 425-462-8414 (M-F, 9am to 5pm PST) or email at orders@biopureus.com.

INTERNATIONAL
International Shipping Information