Shipping policies

USPS – Priority Mail
UPS – Ground, Next Day Air, Next Day Air Saver, 2nd Day and 3rd Day (UPS does not deliver on the weekends or holidays)

SHIPPING OPTIONS – International
USPS – International Priority Mail

Our warehouse ships Monday through Friday excluding holidays.  Online orders received by 1:00 p.m. PST are usually shipped the same day.  Most packages are shipped within 24 hours of being received, excluding Fridays and Holidays. Orders received on Fridays or Holidays will be shipped when normal business hours resume.  You will receive a confirmation e-mail when your shipment leaves our warehouse which will indicate your tracking number.

Damaged in delivery: If there is damage to the package due to transit, please notify Customer Support at 1-800-801-6187 (M-F, 9am to 5pm PST) or by email at Please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier. Please don’t return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.

Please notify Customer Support at 425-462-8414 (M-F, 9am to 5pm PST) or by email at for any items missing from your order. Please allow 7-10 business days for UPS Ground deliveries and 3-5 days for USPS Priority mail deliveries. If you have not received your order in the noted time frame, please contact us or track your order. If the shipping address you provide matches the address on your order, we will issue a refund and or offer a one-time reship. The replacement order will be sent signature required.  In the event that an item is missing from your order, please email us at or call 425-462-8414 to notify us upon receipt of your order.  Missing items must be reported within 14 days of the date listed on your order for a replacement or refund.

If your situation is not listed in this policy or you feel you have unique circumstances, please call Customer Support at 1-800-801-6187 (M-F, 9am to 5pm PST) or email at to discuss your situation.

International Shipping Information