USPS – Priority Mail
USPS – International Priority Mail
UPS – Ground, Next Day Air, Next Day Air Saver, 2nd Day and 3rd Day
Our warehouse ships Monday through Friday excluding holidays. Online orders received by 1:00 p.m. PST are usually shipped the same day. E-mail, phone or FAX orders received by 1pm PST are usually shipped the same day. Most packages are shipped within 24 hours of order placement excluding Fridays; these will be shipped on Monday. You will receive a confirmation e-mail when your shipment leaves our warehouse which will indicate your tracking number.
DAMAGED OR MISSING SHIPMENT
Damaged in delivery: If there is damage to the package due to transit, please notify Customer Support at 1-800-801-6187 (M-F, 9am to 5pm PST) or by email at firstname.lastname@example.org. Please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier. Please don’t return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.
MISSING ITEMS OR LOST SHIPMENT
Please notify Customer Support at 1-800-801-6187 (M-F, 9am to 5pm PST) or by email at email@example.com for any items missing from your order. Please allow 7-10 business days for UPS Ground deliveries and 3-5 days for USPS Priority mail deliveries. If you have not received your order in the noted time frame, please contact us. If the shipping address you provide matches the address on your order, we will issue a refund and or offer a one-time reship. The replacement order will be sent signature required.
If your situation is not listed in this policy or you feel you have unique circumstances, please call Customer Support at 1-800-801-6187 (M-F, 9am to 5pm PST) or email at firstname.lastname@example.org to discuss your situation.
International Shipping Information