Refund Policy

We do not accept returns or exchanges. If there is an issue with your order, please contact Customer Support by click here or by calling 425-462-8414 from 9 am to 3 pm PST. Requests must be made within 30 days of receipt. All refunds will be issued in the form of store credit for the cost of the item(s), minus shipping fees. BioPure Healing Products reserves the right to authorize store credits and replacements at its sole discretion.

We will gladly replace damaged or defective items within 30 days of receipt. Please click here to make replacement arrangements. If your item is defective, you may be asked to send the item back to our warehouse for quality review and will receive a pre-paid label for the return.

For orders purchased through a reseller

If you're not satisfied for any reason with a BioPure® product you purchased from one of our resellers, please contact them for resolution.

Cancellation Policy

If you need to cancel your order, please send an email to or call 425.462.8414 to speak with a Customer Service team member.

Orders over $500 will be charged a 15% restocking/cancelation fee.

These terms and conditions are subject to change at any time without prior notice.