We do not accept returns or exchanges. If there is an issue with your order, please contact Customer Support by emailing us at orders@biopureus.com or by calling us at 425-462-8414 from 9 am to 3 pm PST. Requests must be made within 30 days of receipt. All refunds will be issued in the form of store credit for the cost of the item(s), minus shipping fees. BioPure Healing Products reserves the right to authorize store credits and replacements at its sole discretion.
If your item is defective, you may be asked to send the item back to our warehouse for quality review and will receive a pre-paid label for the return. We will gladly replace damaged or defective items within 30 days of receipt. Please contact Customer Support by emailing us at orders@biopureus.com or by calling us at 425-462-8414 from 9 am to 3 pm PST to make replacement arrangements.
For orders purchased through a reseller
If you're not satisfied for any reason with a BioPure® product you purchased from one of our resellers, please contact them for resolution.
Cancellation Policy
All sales are final. If you have questions, please email orders@biopureus.com or call 425.462.8414 to speak with a Customer Support team member.
These terms and conditions are subject to change at any time without prior notice.
Orders over $500 will be charged a 15% restocking/cancelation fee.
These terms and conditions are subject to change at any time without prior notice.